REFUND & CANCELLATION

To secure VIP tables, lounge areas, or Karaoke Suites, guests are required to pay a minimum deposit or full prepayment prior to arrival.

• All reservation deposits are applied directly as credit toward your final bill on the night of your visit.
• A reservation confirmation is only finalized upon successful verification of deposit payment.

We understand plans change. Our deposit refund eligibility depends on how early you notify us prior to your reservation date:

The following transactions are strictly non-refundable once processed:

• Opened beverage bottles, served food, and completed table service items.
• Admission ticket sales or cover charges for special guest artist performance nights.
• Unused minimum spend balances from confirmed bookings on the night of service.

Eligible refund requests are processed back to the original method of payment or bank transfer:

• Approved refunds will be processed within 7 to 14 business days depending on your issuing bank.
• To request a cancellation, submit your booking code and identity details through our main message form or reach out directly to customer service.

In the rare event that Babyface Nightlife cancels a scheduled show, concert, or special DJ event due to unforeseen technical issues or venue force majeure:

All ticket holders and table deposit holders for that specific event will be offered a choice of either a 100% full refund or a priority transfer to a rescheduled event date.